Posts tagged meet the manager
Service Heart Spotlight: Emily Hill

Emily joined our team in 2019 and has been making her mark in DC ever since! Learn more about her here!

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  1. How long have you been working with At Your Service? Eight months

  2. Where did you grow up? I grew up in Colorado but also spend time in Maryland and Texas.

  3. What’s your Alma Mater? I went to school fat Salisbury University for Business Management

  4. What attracted you to the hospitality industry? Seeing how it all comes alive and the process!

  5. What is your favorite part of working with At Your Service? I love going to the events seeing the happenings in the city. I also enjoy working with the other managers there is a real sense of community even though we work in different locations.

  6. What do you do outside of work? I like to stay active! I also enjoy helping my dad with his food truck and hiking. Baseball is a favorite of mine! Go Nats!

  7. Which is your favorite AYS location to visit? I would love to visit Chicago, one of my favorite cities. I love the architecture and the vibe!

  8. If you could travel anywhere in the world, where would it be and why? Thailand- the beaches, the temples. Just a completely different vibe!

  9. What’s your favorite way to unwind after a long day of work? A glass of red wine, hanging out with my coworker, Allison. I like to relax by cooking at home as well.

  10. What advice would you give a new AYS manager? Don’t be afraid to reach out to your other coworkers for help. Get to know your staff.

Service Heart Spotlight: Jamie Couzens

Since joining our team nearly two years ago, Jamie has made her mark managing both our Chicago and Baltimore offices! She has since become the company’s Operations Manager! Meet Jamie here!

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1. How long have you been working with At Your Service? Nearly two years ago!

2. Where did you grow up? Attica, Michigan

3. What’s your Alma Mater? Michigan State University, home to the Spartans

4. If you had to work in any other industry, which would it be and why? I would own my own business...Bed & Breakfast or a Used Bookstore with a Café inside!

5. What attracted you to the hospitality industry? I love making other people happy. Adding little touches and personalizing their experiences.

6. What is your favorite part of working with At Your Service? Seeing an event from start to finish when it comes to staffing. Feeling rewarded when the client emails or calls you to say that everyone was excellent!

7. What do you do outside of work? Travel! I love taking solo trips in far away countries.

8. Which is your favorite AYS location to visit? DC...probably because I trained there and it feels like my second AYS home!

9. If you could travel anywhere in the world, where would it be and why? My next trip is going to be to Spain or Croatia. I want to soak up the sun and ocean in both locations and the History!

10. What’s your favorite way to unwind after a long day of work? Glass of wine and some DVR or cooking/baking my meals for the week.

11. What advice would you give a new AYS manager? To not stress the small stuff. Things are going to go wrong, but it is how you recover and handle it that counts!

12. What advice would you give to a new field staff member? Follow the motto...Attitude is everything. Our clients are looking for people that are professional, kind and willing to go above and beyond.

Service Heart Spotlight: Megan Kearney

Meet Megan, the newest member of our Chicago and Baltimore team! Megan joined our company this fall and has been tackling the day to day in Chicago and Baltimore ever since! Learn more about her here.

1. How long have you been working with At Your Service? About three months now!

2. Where did you grow up?  I grew up in Michigan.

3. What’s your Alma Mater?  I went to school at Colombia College in Chicago

4. What attracted you to the hospitality industry? I like the fast pace and that things are always changing and each day is different

5. What is your favorite part of working with At Your Service? Working with my coworkers, especially Jamie, whom works directly in the office with me. We had worked together in other companies and it’s so great to work and learn from her again. I have been involved in the service and food industry for years so it is interesting learning a new aspect. I love that I get to learn something totally new.

6. What do you do outside of work? I like to sing, write, and relax with a glass of wine

7. Which is your favorite AYS location to visit? Boston or NYC. I haven’t spent much time there and know I would enjoy the history.

8. If you could travel anywhere in the world, where would it be and why? Egypt. I’d love to see the desert and ride a camel!

9. What’s your favorite way to unwind after a long day of work? I like to watch a good move such as The Departed

10. You manage both Baltimore and Chicago, which is a unique role. What are the most rewarding and hardest parts of your position? The hardest part is keeping up with all the emails! Most rewarding is I get the chance to work with more employees than I ever have before and help to be a positive influence in their work life.

11. What advice would you give a new AYS manager?  Relax and roll with the punches!

12. What advice would you give to a new field staff? This is going to be different than what you are used to. Each venue is different and there is no set schedule. Be open!

Service Heart Spotlight: Kasey Ryan

Kasey joined our team in 2019 managing our Massachusetts markets but she has been too busy making her mark to join us on the blog. That changes now! Learn more about her here!

1. How long have you been working with At Your Service? Just completed seven months!

2. Where did you grow up? I grew up in Boston!

3. What’s your Alma Mater? I went to school in NYC at Marymount Manhattan College

4. What attracted you to the hospitality industry? I like helping people and feeling a part of something.

5. What is your favorite part of working with At Your Service? The team! I genuinely enjoy my coworkers. No day is the same. Some jobs have a Monday-Friday predictability, here every day is a surprise!

6. What do you do outside of work? I have 8 nieces and nephews and like to spend time with them. I love musicals and shows, really anything that is a memorable experience. I try to see my friends as much as possible.

7. Which is your favorite AYS location to visit? I would love to go visit Washington DC. I have never been there and always wanted to go.

8. If you could travel anywhere in the world, where would it be and why? Australia, I love their accents and spirits.

9. What’s your favorite way to unwind after a long day of work? Have a cocktail and watch some good tv. I LOVE True Crime and Real Housewives

10. What advice would you give a new AYS manager? Be open minded, come prepared for the unexpected - any thing can and will happen. Treat staff well and create relationships with them!

11. What advice you give to a new field staff? Show up with a smile and have a good attitude! Don’t just stand around -- ask how you can help!

Service Heart Spotlight: Katie Admoni

Meet the newest member of the AYS NYC team! Katie joined our team earlier this season providing assistance to our New York City market.

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1. How long have you been working with At Your Service? A month and a half as a manager. I was a staff member in Boston in 2015.

2. Where did you grow up?  I grew up in California.

3. What’s your Alma Mater? I went to school for Business Management with a concentration in Marketing and Hospitality Administration

4. What is your favorite part of working with At Your Service? I love the support and collaborative effort of the different offices and inside the NYC office.

5. What do you do outside of work? I sleep, watch reality tv and visit various NYC restaurants.

6. Which is your favorite AYS location to visit? I would love to visit Chicago, it’s the only place I have not been!

7. If you could travel anywhere in the world, where would it be and why? Toyko, Japan. Great food and such a different place to experience.

8. What’s your favorite way to unwind after a long day of work?  Watch the Bachelor! Just kidding! I like to go to the gym and then destress.

9. What advice would you give a new AYS manager?  It can feel like a lot but give it time and it gets better!

10. What advice you give to a new field staff? Be open, flexible and be ready for anything!