I Have a Service Heart

Snapshots of our AYS team & their commitment to staying safe by wearing masks & gloves and following our new safety COVID-19 protocols.

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The AYS Team is Staying Safe & Getting Back To Work with Service Hearts!

To answer the call of our industry, At Your Service Staffing has added dedicated and reliable back-of-the-house & healthcare foodservice staffing divisions to our already robust hospitality services team. Our unwavering commitment to exceeding expectations is summed up by an overarching belief that “Attitude is Everything" and having a SERVICE HEART is at the core of our entire team and everything we do. 

As our teams in New York and Long Island get back to work during these uncertain times, we took a moment to spotlight & survey some leading AYS staff members. We asked about their experiences providing services to our valued clients during COVID-19 and what they do to make themselves & guests feel safe and comfortable while performing their jobs. 

We are so proud of our AYS family and the core belief that having a SERVICE HEART sets our team apart from the rest. We all fundamentally believe that compassion can only be truly understood when it is practiced and we are committed to doing our part to take action, stay informed, and make change happen.

Check Out Insights From Our Service Heart Q&A with AYS Team:

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Q: Since COVID-19 started, how has your job changed? 

A: Since COVID-19 started, all necessary precautions were instituted at the catering sites. We were asked to wear masks, gloves and to keep our distance from each other. 

Q: During COVID-19, what have you done to feel safe & comfortable while performing your job?

A: It feels necessary to always go to the job site well before the "call time." For me, that means arriving 1/2 hour to 1 hour prior to the call time. This helps me to understand the lay of the grounds, see where I'll be working, watch other staff go about their jobs and really understand what the client is going to expect of me.

Q: During COVID-19, what have you done to help others feel safe & comfortable while performing your job? 

A: Can you see me smiling? Sticking out my tongue? No?! Ahhhh, the mask. LOL!!!  So, I wave, give a thumbs up, do a little happy dance, introduce myself to other staff members (from a safe distance), and try to be as helpful and accommodating as I can while I do my job. Also, I find that acknowledging people and asking them if they are "ok" and saying " how are you"  are good cheerful conversation starters that help set the tone for a great shift prior to guest arrival. 

We are so proud of our AYS family and the core belief that having a service heart sets our team apart from the rest. We all fundamentally believe that compassion can only be truly understood when it is practiced and we are committed to doing our part to take action, stay informed, and make change happen.

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Check out some our past AYS Service Heart Spotlight Interviews:

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Learn more about how At Your Service Staffing has answered the call of our industry and added dedicated and reliable back-of-the-house & healthcare food service staffing divisions to our team.

Our Talented AYS Team Members Are Doing Their Part & Staying Safe!

There is zero chance that COVID-19 could keep us from shouting out some of our leading AYS team members! For this edition of our Service Heart Spotlight, we surveyed three of our all-star staff members, Juan, Mary & Jordan and highlighted some feedback from the AYS leadership on the impact these three have on our teams and client events.

These AYS team players from Baltimore, Long Island and Boston, not only shared some key insights on how to provide the highest level of service to our valued clients, but they also shared photos of their commitment to wearing masks & gloves and following our new safety policies & CDC procedures.

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“Juan Causey, is the face and anchor of the Baltimore team and provides top service, second to none. Juan was the first AYS hired employee on the Baltimore team and rises to every challenge set before him. He is a true mentor and excels at educating all staff. Juan has an eye for detail and makes sure that if something needs to gets done, it will get done correctly! Juan is one of our leading captain and beloved by many clients, he puts them at ease when they see he is working their event. Juan is one of the true backbones of the AYS family and his passion for providing amazing service truly makes our company shine. From high volume to refined elevated service, Juan is your guy.” — AYS BALTIMORE TEAM LEADER

“Juan is one of the true backbones of the AYS family”

— at your service staffing team, Baltimore

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“When you think of family and community, you think of Mary Fasano. As waiter on our Long Island team, Mary is the type of team player who makes you feel like an old friend. Mary’s unique mix of care, communication and hard work is what makes a difference to our Long Island clients.” — AYS LONG ISLAND TEAM LEADER

“Mary is the type of team player who makes you feel like an old friend.”

— at your service staffing team, Long Island

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“Jordan Whitman is a stand out in Boston. He quickly made his way up from server to one of our most prized team leaders, who we trust with the biggest of events. The way he speaks to and about his fellow staff members is always respectful and kind. He is an effortless leader.”
Fun Fact About About Jordan: He was born with a service heart and his whole life has been about hospitality, because his parents actually met while catering! — AYS BOSTON TEAM LEADER

“Jordan is an effortless leader.”

— at your service staffing team, boston

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Check out some our past AYS Service Heart Spotlight Interviews Below:

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Emily joined our team in 2019 and has been making her mark in DC ever since! Learn more about her here!

1. How long have you been working with At Your Service? Eight months

2. Where did you grow up? I grew up in Colorado but also spend time in Maryland and Texas.

3. What’s your Alma Mater? I went to school fat Salisbury University for Business Management

4. What attracted you to the hospitality industry? Seeing how it all comes alive and the process!

5. What is your favorite part of working with At Your Service? I love going to the events seeing the happenings in the city. I also enjoy working with the other managers there is a real sense of community even though we work in different locations.

6. What do you do outside of work? I like to stay active! I also enjoy helping my dad with his food truck and hiking. Baseball is a favorite of mine! Go Nats!

7. Which is your favorite AYS location to visit? I would love to visit Chicago, one of my favorite cities. I love the architecture and the vibe!

8. If you could travel anywhere in the world, where would it be and why? Thailand- the beaches, the temples. Just a completely different vibe!

9. What’s your favorite way to unwind after a long day of work? A glass of red wine, hanging out with my coworker, Allison. I like to relax by cooking at home as well.

10. What advice would you give a new AYS manager? Don’t be afraid to reach out to your other coworkers for help. Get to know your staff.

Since joining our team nearly two years ago, Jamie has made her mark managing both our Chicago and Baltimore offices! She has since become the company’s Operations Manager! Meet Jamie here!

1. How long have you been working with At Your Service? Nearly two years ago!

2. Where did you grow up? Attica, Michigan

3. What’s your Alma Mater? Michigan State University, home to the Spartans

4. If you had to work in any other industry, which would it be and why? I would own my own business...Bed & Breakfast or a Used Bookstore with a Café inside!

5. What attracted you to the hospitality industry? I love making other people happy. Adding little touches and personalizing their experiences.

6. What is your favorite part of working with At Your Service? Seeing an event from start to finish when it comes to staffing. Feeling rewarded when the client emails or calls you to say that everyone was excellent!

7. What do you do outside of work? Travel! I love taking solo trips in far away countries.

8. Which is your favorite AYS location to visit? DC...probably because I trained there and it feels like my second AYS home!

9. If you could travel anywhere in the world, where would it be and why? My next trip is going to be to Spain or Croatia. I want to soak up the sun and ocean in both locations and the History!

10. What’s your favorite way to unwind after a long day of work? Glass of wine and some DVR or cooking/baking my meals for the week.

11. What advice would you give a new AYS manager? To not stress the small stuff. Things are going to go wrong, but it is how you recover and handle it that counts!

12. What advice would you give to a new field staff member? Follow the motto...Attitude is everything. Our clients are looking for people that are professional, kind and willing to go above and beyond.

Meet Megan, the newest member of our Chicago and Baltimore team! Megan joined our company this fall and has been tackling the day to day in Chicago and Baltimore ever since! Learn more about her here.

1. How long have you been working with At Your Service? About three months now!

2. Where did you grow up?  I grew up in Michigan.

3. What’s your Alma Mater?  I went to school at Colombia College in Chicago

4. What attracted you to the hospitality industry? I like the fast pace and that things are always changing and each day is different

5. What is your favorite part of working with At Your Service? Working with my coworkers, especially Jamie, whom works directly in the office with me. We had worked together in other companies and it’s so great to work and learn from her again. I have been involved in the service and food industry for years so it is interesting learning a new aspect. I love that I get to learn something totally new.

6. What do you do outside of work? I like to sing, write, and relax with a glass of wine

7. Which is your favorite AYS location to visit? Boston or NYC. I haven’t spent much time there and know I would enjoy the history.

8. If you could travel anywhere in the world, where would it be and why? Egypt. I’d love to see the desert and ride a camel!

9. What’s your favorite way to unwind after a long day of work? I like to watch a good move such as The Departed

10. You manage both Baltimore and Chicago, which is a unique role. What are the most rewarding and hardest parts of your position? The hardest part is keeping up with all the emails! Most rewarding is I get the chance to work with more employees than I ever have before and help to be a positive influence in their work life.

11. What advice would you give a new AYS manager?  Relax and roll with the punches!

12. What advice would you give to a new field staff? This is going to be different than what you are used to. Each venue is different and there is no set schedule. Be open!