I Have a Service Heart

Snapshots of our AYS team & their commitment to staying safe by wearing masks & gloves and following our new safety COVID-19 protocols.

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The AYS Team is Staying Safe & Getting Back To Work with Service Hearts!

To answer the call of our industry, At Your Service Staffing has added dedicated and reliable back-of-the-house & healthcare foodservice staffing divisions to our already robust hospitality services team. Our unwavering commitment to exceeding expectations is summed up by an overarching belief that “Attitude is Everything" and having a SERVICE HEART is at the core of our entire team and everything we do. 

As our teams in New York and Long Island get back to work during these uncertain times, we took a moment to spotlight & survey some leading AYS staff members. We asked about their experiences providing services to our valued clients during COVID-19 and what they do to make themselves & guests feel safe and comfortable while performing their jobs. 

We are so proud of our AYS family and the core belief that having a SERVICE HEART sets our team apart from the rest. We all fundamentally believe that compassion can only be truly understood when it is practiced and we are committed to doing our part to take action, stay informed, and make change happen.

Check Out Insights From Our Service Heart Q&A with AYS Team:

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Q: Since COVID-19 started, how has your job changed? 

A: Since COVID-19 started, all necessary precautions were instituted at the catering sites. We were asked to wear masks, gloves and to keep our distance from each other. 

Q: During COVID-19, what have you done to feel safe & comfortable while performing your job?

A: It feels necessary to always go to the job site well before the "call time." For me, that means arriving 1/2 hour to 1 hour prior to the call time. This helps me to understand the lay of the grounds, see where I'll be working, watch other staff go about their jobs and really understand what the client is going to expect of me.

Q: During COVID-19, what have you done to help others feel safe & comfortable while performing your job? 

A: Can you see me smiling? Sticking out my tongue? No?! Ahhhh, the mask. LOL!!!  So, I wave, give a thumbs up, do a little happy dance, introduce myself to other staff members (from a safe distance), and try to be as helpful and accommodating as I can while I do my job. Also, I find that acknowledging people and asking them if they are "ok" and saying " how are you"  are good cheerful conversation starters that help set the tone for a great shift prior to guest arrival. 

We are so proud of our AYS family and the core belief that having a service heart sets our team apart from the rest. We all fundamentally believe that compassion can only be truly understood when it is practiced and we are committed to doing our part to take action, stay informed, and make change happen.

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Check out some our past AYS Service Heart Spotlight Interviews:

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Learn more about how At Your Service Staffing has answered the call of our industry and added dedicated and reliable back-of-the-house & healthcare food service staffing divisions to our team.

Our Talented AYS Team Members Are Doing Their Part & Staying Safe!

There is zero chance that COVID-19 could keep us from shouting out some of our leading AYS team members! For this edition of our Service Heart Spotlight, we surveyed three of our all-star staff members, Juan, Mary & Jordan and highlighted some feedback from the AYS leadership on the impact these three have on our teams and client events.

These AYS team players from Baltimore, Long Island and Boston, not only shared some key insights on how to provide the highest level of service to our valued clients, but they also shared photos of their commitment to wearing masks & gloves and following our new safety policies & CDC procedures.

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“Juan Causey, is the face and anchor of the Baltimore team and provides top service, second to none. Juan was the first AYS hired employee on the Baltimore team and rises to every challenge set before him. He is a true mentor and excels at educating all staff. Juan has an eye for detail and makes sure that if something needs to gets done, it will get done correctly! Juan is one of our leading captain and beloved by many clients, he puts them at ease when they see he is working their event. Juan is one of the true backbones of the AYS family and his passion for providing amazing service truly makes our company shine. From high volume to refined elevated service, Juan is your guy.” — AYS BALTIMORE TEAM LEADER

“Juan is one of the true backbones of the AYS family”

— at your service staffing team, Baltimore

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“When you think of family and community, you think of Mary Fasano. As waiter on our Long Island team, Mary is the type of team player who makes you feel like an old friend. Mary’s unique mix of care, communication and hard work is what makes a difference to our Long Island clients.” — AYS LONG ISLAND TEAM LEADER

“Mary is the type of team player who makes you feel like an old friend.”

— at your service staffing team, Long Island

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“Jordan Whitman is a stand out in Boston. He quickly made his way up from server to one of our most prized team leaders, who we trust with the biggest of events. The way he speaks to and about his fellow staff members is always respectful and kind. He is an effortless leader.”
Fun Fact About About Jordan: He was born with a service heart and his whole life has been about hospitality, because his parents actually met while catering! — AYS BOSTON TEAM LEADER

“Jordan is an effortless leader.”

— at your service staffing team, boston

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Check out some our past AYS Service Heart Spotlight Interviews Below:

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When you think of leadership and passion - you think of Grace Pafundi! Grace prides herself on not only the kind of work she does but on developing the newer members of the team. She has worn all of the possible hats for a staff member - server, bartender, captain and team leader. She has become a favorite of many of our clients on Long Island. Learn more about her here!

1. How long have you been working with us, Grace? Six years!

2. Where did you grow up? I grew up in North Babylon in Long Island.

3. What do you like to do when not working with us? Hang out with my granddaughter!

4. What attracted you to the hospitality industry and At Your Service? Wanted to save for my 30th anniversary cruise – but it’s now my 36th anniversary and I’m still here!

5. What’s your favorite part of working for AYS? I love meeting all the new people. No matter who it is, everyone has their own story.

6. What advice would give you a new member of AYS? Watch, listen and learn. I still learn something new every day.

7. How do you unwind after a long day? A glass of wine!

8. What is your favorite event you have worked with us? The Hampton Classic! So many people coming in and out. Often you see celebrities too! It’s just on another level!

To work with Grace and the other star staff members that make up the AYS team, click here.